Return Policy

General Information

All returned items should be clean, unused and undamaged. If the returned products are damaged, Mac’s will determine and apply damage fees against the return.

Prior to Initiating a Return

If you wish to initiate a return, please read through the following questions beforehand. These questions will give you an idea of how eligible your item is for a refund and assist your customer service representative when you call to initiate a return.

• Did the item arrive in acceptable condition?
• Do you have the ability to send photos of the product and/or packaging?
• Do you have the original packaging? And if so, will the original packaging be sufficient to repack the item and send it back without damage?
• Did you use the item, and if so, was the item damaged during usage? If the item was damaged during usage, no return will be initiated, and no refund will be issued. Photos may be requested prior to an RA being issued.

Please note that we will only issue a refund for an item that arrives back to us in new condition, in the original carton. If you choose to pay to send the item back and it arrives in an unacceptable condition, no refund will be issued.

We photograph return packages as they arrive, as part of our standard Returns process. We ask that you take photos of the item before and after repackaging it to facilitate identification of damage that occurred during transit back to us.

Return Instructions

If you are unsatisfied with your purchase for any reason, please follow the steps below:.

1. Request a Return Authorization Number. Please note that we may request photos before a return will be authorized, and we do not accept returns without a Return Authorization Number.

 By phone*: (800)-666-1586

 By email: CustomerService@MacsCustomTieDowns.com or use the Contact Us form to request a return authorization; please note that we may request photos before a return will be authorized.

*Customer service hours are 7:30am - 5pm Mon-Thurs, and 7:40am to 4:30pm Fri CST.

2. Take Photos of the Product Before Shipping. This allows us to confirm that the product arrives in the same state you shipped it.
3. Package the Item for Shipping. Pack it securely to prevent damage.
4. Take Photos of the Packaged Product Prior to Shipping. This allows us to confirm that no damage occurs to the packaging in transit.
5. Ship the Package Back to Us. Ship the item with a reputable shipping company that will provide you with tracking and insurance for your shipment. You must provide us with a valid tracking number to receive any refund.
6. Email Your Tracking Number and Photos. The tracking number will be used to confirm that your package arrives and prevent delays in the returns process.
7. Wait to Receive Your Refund. You will be credited within 5 business days after we receive your item and inspect it. If the item is found to be unused and in good working order we will issue a refund of the item price back to the original form of payment. Please note that the original shipping cost is unrefundable, as the shipping service has already been performed.

Return Restrictions

Certain products are Non-Refundable and/or Non-Returnable. Please refer to the product page for final sale indication.

Mac's reserves the right to update our returns policy at any time.

Restriction Definitions

• Non-refundable/non-returnable: The sale is final. The product is not eligible for a full or partial refund. Due to the nature of the product and/or the potential for damage during shipping, the customer must dispose of the product at their discretion instead of shipping it back to us.
• Non-refundable: The sale is final. Even if the product is returned to us, it is not eligible for a full or partial refund.
• Non-returnable: The product is eligible for a full or partial refund if the conditions of our Returns Policy (as stated above) are met. Due to the nature of the product and/or the potential for damage during shipping, the customer must dispose of the product at their discretion instead of shipping it back to us.

Customized products where logos or colors are unique and made to order, therefore we are unable to accept returns on those orders.

However, any manufacturing defects on custom items will be honored and a replacement product will be provided free of charge.